Client Care

Client Care
At By.Bradlei, we believe luxury is not only in the piece itself, but in the care we provide to our clients. Our team is here to support you with every step of your jewelry journey — from bespoke commissions to care and maintenance of heirloom treasures.

General Inquiries

For questions about your order, product details, or shipping, please use the form below or email us directly. We aim to respond within 1–2 business days.

Custom Orders & Bridal

Interested in creating a bespoke piece, bridal design, or cultural grillz? Our designers are available to discuss your vision and guide you through the process.

Repairs & Services

We offer resizing, cleaning, polishing, and general repair services to ensure your By.Bradlei jewelry remains timeless and enduring. Please include your order number and details in your request.

Press & Collaborations

For media requests, styling pulls, or partnership inquiries, please reach out to our Client Care team and note “Press” in the subject line.